Customer Service Like A Rockstar

Customer Service Like A Rockstar
Tuesday, July 25th, 2017 @ 2 pm
One-hour webinar
$45 for members
$55 for non-members

Continuing Education Certificate credits: 1

Do your patrons feel like Rockstars? Are you rolling out the Red Carpet and tossing them an axe (Guitar) when they rock thru the door? Join us as we cover how to implement rockstar level customer service practices in your library. Drive constant customer awareness, reporting, data and trend analysis and utilize all of this data gathering to help building and continue to refine your customer service approach. Practices discussed in this session will give your library immediate impact on improving your customer service experience and ultimately build brand and patron recognition and totally rock patrons with rockstar customer service.

Presenter: Brian Pichman
25/07/2017 - 25/07/2017

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