Registration FAQ

Do I need any special software to participate in an EI webinar or online course?
Yes - but the software is free!  All registrants receive an email with a web conferencing URL the day prior to the session. All you need to access it is a computer that has access to the internet and working computer speakers.  Clicking the link will prompt you to download Adobe Connect.  If you have any trouble, do not hesitate to give Esteban Dorado-Troughton a call at 1-866-873-9867, extension 232.

Do I need a teleconferencing number?
You do not need a teleconference number. Sound will come through your computer speakers or headphones. Only the session presenters and the convenor have audio privileges. 

Will I be able to interact with the presenters during the presentation?  
Yes. While you can't communicate verbally, you will be able to interact with the presenters or the conveners via the chat box on the Adobe Connect platform. Presenters might also ask you to raise a virtual hand in response to a question or type in answers to a question, or to complete a poll.

How do I log into the web conferencing URL?
You log in as a guest. Click the ‘Guest’ option and then type in your own name or your organization name. No special log in or password is required.

I’ve never attended an Adobe Connect meeting. Is it complicated?
Not at all. The convenor always gives a short introduction of the various features before the actual webinar starts and you are free to ask questions during the presentation using the chat window feature. You’ll feel like an old pro by the end of the session.

I would like to register a number of people in my library for an upcoming webinar. How can I do that?  
You have two options. First, you can register individuals joining the session from different locations by selecting the "register for others" option in the registration process. Alternatively, you can arrange to have a group attend from a single location (such as a classroom or boardroom with a projector or A/V system) via the one-site, unlimited number registration option. In this instance only one person needs to register and log in. The registration fee for individuals only covers these options; please do not distribute the link to other locations.

I am a member of a provincial library association, but not the OLA (example: BCLA or APLA). Can I receive member discounts on EI sessions?
Yes, you can. After you submit your email address, a link will be sent to your email. Follow that link, and when you create your profile for an account with us, just make sure you choose the Partnership Association you belong to from the dropdown list. Our system should automatically give you member benefits on purchases.

When can I expect the URL for the webinar to be sent to me?
The live session log in instructions are sent the day before. If you do not have log in instructions by the day of the presentation, please check your spam filter and ensure that you have added to your address book. If you’ve registered for a webinar on the same day it’s being presented, we urge you to email us at informing us of this, so that we can make sure that you have all the information you need by the time the session starts.

Can I share the URL for the webinar with my friends?
Yes and no. Your registration covers a single-location access. That means you can host a group in a single room or watch it individually; please do not pass the connection email or link to others. (Learn more about registering other people.) If you want to share the webinar many times as part of a training program, for example, or incorporate a URL for a webinar into your website, please enquire about our institutional rates. We are a non-profit that exists to serve our members, and our system is totally honour-based.

Can I access the session or recording on my iPad?
Unfortunately, no. The platform for the web sessions, Adobe Connect, uses Flash Player, which is not available on iOS.

Do I get Continuing Education Certificate (CEC) credits for Education Institute webinars and courses?
Yes. All EI sessions will have a CEC credit specified in the description. To find out more about how many credits you'll get and how to claim them, visit the CEC website.  

What happens if I can’t make the webinar presentation date?
As long as you register for the seminar by the date of the presentation, you will receive a URL to a recording of the session within a day or two. You can access this recording as often as you like for up to one year.

What is your cancellation and refund policy?
EI does not offer refunds for missed sessions. If you are unable to attend a session, please refer to the recording. If a session is cancelled, registrants will receive a credit for a future session. Please note that session dates are subject to change. 

Can I access past sessions? 
Yes, by registering for the event and selecting the recorded session instead of the live webinar. If you have any questions or issues, contact the Training and Education Specialist and they will send you the URL for the recorded version, which is accessible for one year after the live session.
I'm having tech trouble prior or during a session - can you help me?
If you have registered for a webinar and are having trouble accessing it, check out our webinar troubleshooting page

What happens if a webinar is cancelled?
Occasionally webinars are cancelled due to lack of enough registrations or because of last-minute emergencies. Most often the session will be rescheduled and you will be contacted. If the webinar is not rescheduled or if you cannot make the new date and time, we offer credit for future EI webinars. Alternatively, you can ask for reimbursement.

I need a receipt to be reimbursed by my organization. How do I get it?
Any time you register you will receive an email confirmation of payment, which should act as a receipt and can be forwarded on to whomever you like.

Can I pay for courses or webinars by cheque?
If you are from an organization, you can pay by cheque and your organization will be sent an invoice.  All you will need to do is select the pay later option while registering.  If you do not have a PO number, type in a placeholder when prompted and let us know by email here..  Cheques should be made out to Ontario Library Association and include the invoice number. Individuals pay by credit card.